FAQ

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. How long does shipping take?

• Processing Time: 1–3 Business Days (Monday–Friday)

• Shipping Time: 7–12 Business Days (Monday–Friday)

Total delivery time = Processing Time + Shipping Time.

3. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the USA. There are no hidden fees at checkout.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear.

5. What is your return policy?

We offer a 30-day return policy. Items must be unused, unworn, with tags attached, and in original packaging. Proof of purchase is required.

6. How do I start a return?

To initiate a return, please email us at orvilyfashion@gmail.com with your order number and reason for return.

7. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or refund as quickly as possible.

8. Can I change my shipping address after placing an order?

We can only update your address within 12 hours of placing your order. Please contact us immediately if changes are needed.

9. How long do refunds take?

Approved refunds are processed within 10 business days to your original payment method. Your bank may require additional time to post the refund.

10. How can I contact customer support?

You can reach us anytime:

📧 Email: orvilyfashion@gmail.com
📞 Phone: +1 (609) 418-6299

Business Address: 219 Oka Ave, Runnemede, NJ, 08078, United States