Shipping policy

Thank you for shopping with orvily! We strive to provide a transparent and reliable shipping experience. Please review our policy details below.

1. Shipping Destinations

Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

2. Order Processing (Handling Time)

• Handling Time: 1–3 Business Days (Monday – Friday).

• Order Cut-off Time: 5:00 PM (EST) Eastern Standard Time (GMT-05:00).

• Note: Orders placed after 5:00 PM on Friday or during the weekend/public holidays will be processed starting the following business day (Monday).

3. Shipping Rates & Transit Times

All our delivery estimates are based on business days (Monday – Friday).

• 
  Total Delivery Time: 8–14 Business Days (Handling Time + Transit Time).

4. Shipping Carriers

To ensure your package arrives safely and on time, we partner with trusted carriers including:

• USPS

• FedEx

• UPS
  The specific carrier is automatically selected based on the delivery destination and package size.

5. Order Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for the tracking information to update on the carrier’s portal.

6. Address Accuracy

Please verify that your shipping address is complete and correct before checkout. We want to ensure your package reaches you safely! 

7. Cancellations & Modifications

If you need to change or cancel your order, please contact us at  support@orvily.com immediately. We cannot modify or cancel orders that have already entered the processing or shipping phase.

 8. Returns and Exchanges

For more details about returns and exchanges, please visit our Return Policy page on our website.

9. Damaged or Missing Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the scheduled delivery date.

• Email:  support@orvily.com

• Please provide your order number and photos of the damaged item/packaging for a quick resolution.

10. Prices, Taxes & Currency

All prices displayed on Orvily are listed in United States Dollars (USD).

Applicable sales taxes, if required by law, are calculated and displayed at checkout. Customers are responsible for ensuring that billing and payment details are accurate at the time of purchase.

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Contact Us

For any questions regarding our shipping policy, please contact Us our support team:

• Store Name: Orvily

• Email:  support@orvily.com

• Phone: +1 (315) 202-9675

• Address: 219 Oka Ave, Runnemede, NJ, 08078, United States

• Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)